Internet booking conditions of LEGOLAND® Deutschland Freizeitpark GmbH
Online Tickets General Terms and Conditions of LEGOLAND® Deutschland Freizeitpark GmbH for the online sale of admission tickets and the online renewal of annual tickets (Internet Booking Conditions).
1. Area of application
These Online Booking Terms and Conditions of LEGOLAND Deutschland Freizeitpark GmbH (hereinafter referred to as LEGOLAND) apply to the online sale of admission tickets for self-printing, to the online renewal of annual passes and to other offers for LEGOLAND Park and PEPPA PIG Park in Günzburg that can be booked online (so-called online tickets). They supplement the General Terms and Conditions of LEGOLAND Deutschland Freizeitpark GmbH.
2. Order
2.1 The order of the tickets or the other desired services in the shopping basket takes place at the end of the order dialogue on the website https://www.legoland.de. The order dialogue is completed by clicking on the "Pay" button.
2.2 In the absence of sufficient credit card cover, it is not possible to order by credit card.
2.3 All entries made can be corrected by the customer before conclusion of the contract by clicking on the respective "change" function.
2.4 LEGOLAND shall confirm receipt of the order without delay.
3. Conclusion of contract
The contract is concluded upon acceptance of the order by LEGOLAND. Acceptance is effected by e-mail by sending a link to the online tickets to the e-mail address provided by the customer or confirmation of the renewal of the annual pass.
4. Payment procedures
4.1 Payment is possible by credit card, Google Pay or PayPal.
4.2 Credit card payment requires the simple entry of the credit card number, the card verification code and the expiry date in the corresponding input fields of the order dialogue.
5. Online sales of tickets to print at home
5.1 Shipping
5.1.1 Online tickets are sent to the e-mail address provided by the customer in the form of a link to access them.
5.1.2 No further admission ticket will be sent by post.
5.2 Printout of online tickets
5.2.1 Online tickets can be printed out by the customer. If the customer decides in favour of printing, we recommend using A4 paper.
5.2.2 The printout is not mandatory; the tickets can also be scanned from the end user's mobile device at the entrance to the parks.
5.3 For all ticket types and all other services offered, the service descriptions specified when ordering in the ticket shop apply.
6. Online renewal of annual passes
6.1 The activation of the extended annual passes can take up to a maximum of 24 hours from the conclusion of the contract. A visit to LEGOLAND within this period requires presentation of the existing annual pass and confirmation of the online extension at a guest service desk in the entrance area.
6.2 The annual pass is personal and non-transferable. Resale is prohibited.
7. Prices, discounts
7.1 The prices quoted for the online tickets or other services offered are final prices including VAT.
7.2 There are no booking or shipping costs.
7.3 In the case of special promotions (e.g. online discounts), the discount is already taken into account in the price stated.
7.4 If reduced-price tickets are ordered (e.g. for children), checks will be carried out at the entrance. It must be possible to prove entitlement to the discount. Otherwise, an additional payment may be demanded or admission may be refused.
7.5 After an order has been placed, a subsequent reduction is excluded.
7.6 Online tickets cannot be combined with other promotional benefits, discount coupons, annual passes or holiday village packages; no refunds or cash payments possible; resale not permitted.
8. Right of withdrawal
Every consumer within the meaning of § 13 BGB is entitled to the right of cancellation. A consumer is any natural person who concludes a legal transaction for private purposes and not in the exercise of their commercial or independent professional activity.
Contracts for the purchase of tickets in connection with leisure activities for which a specific date or period is provided are not subject to the right of cancellation. This means that there is no two-week right of cancellation and return.
Please note that the right of cancellation listed below only applies to the purchase of annual tickets and tickets that are not valid for a specific date via our online shop.
8.1. Withdrawal policy
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day the contract is concluded.
To exercise the right to cancel, you must inform us (LEGOLAND® Deutschland Freizeitpark GmbH, LEGOLAND Allee 1, 89312 Günzburg, Service Tel.: +49 (0) 8221 2573550, E-Mail: info@legoland.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
If you have requested that the service should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
8.2. Withdrawal form
The model withdrawal form can be found here.
9. Redemption; loss
9.1 Cancellation of the contract or return of printed online tickets is not possible.
9.2 If the admission ticket is lost, LEGOLAND will grant admission to the park if the identity of the purchaser can be clearly established and the admission ticket has not yet been used. There is no legal entitlement. The loss of an Annual Pass must also be reported to LEGOLAND immediately.
10. Privacy Policy
As permitted by law, LEGOLAND Deutschland Freizeitpark GmbH will use the e-mail address or your details for electronic communication that you provided when placing your order for direct advertising for its own similar products. If you no longer wish to receive direct advertising on this basis in the future, you can object to the corresponding use of the e-mail address or your details for electronic communication at any time without incurring any costs other than the transmission costs according to the basic rates. Simply write to us for this purpose:
LEGOLAND® Deutschland Freizeitpark GmbH
LEGOLAND Allee 1
89312 Günzburg
Or send an e-mail to: datenschutz@legoland.de
11. Data handling on this website
https://www.legoland.de/ automatically collects and stores information that your browser transmits to us in its server log files. These are
- Browser type/version
- Operating system used
- Referrer URL (the previously visited page)
- Host name of the accessing computer (IP address)
- Time of the server request.
In order to prevent misuse, the IP address and the time of the server enquiry are stored during the ordering process.
12. Use of Google Analytics
Our website uses Google Analytics, a web analysis service from Google. Google Analytics uses so-called cookies (small text files), which are stored on your computer and enable your use of the website to be analysed. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of analysing your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
13. Other
13.1 Should individual clauses be or become invalid, this shall not affect the validity of the other clauses.
13.2 German law shall apply exclusively.
13.3 If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction and place of fulfilment for all claims arising directly or indirectly from the contractual relationship shall be Günzburg.
Status: May 2024
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Park and Rules of Procedure of LEGOLAND Deutschland Freizeitpark GmbH
Welcome to LEGOLAND Deutschland Resort!
Hours of adventure, fun and action lie ahead of you. The entire LEGOLAND Deutschland Freizeitpark GmbH team wishes you lots of fun and enjoyment. However, we must draw your attention to some rules and specific behaviour that apply throughout the entire LEGOLAND Resort site.
Please always act carefully and with consideration. Above all, this means taking responsibility for yourself and others and observing the rules of courtesy.
Visiting our LEGOLAND Resort and using the offers is at your own discretion and risk.
The safety of our visitors, both young and old, and our employees is our top priority at LEGOLAND Resort. By complying with the following rules, you support us in our endeavours in this regard.
1. Conclusion of contract
All transactions between visitors to LEGOLAND Resort in Günzburg ("Visitors") and LEGOLAND Deutschland Freizeitpark GmbH (hereinafter: LEGOLAND) shall be governed exclusively by the following rules of these Park and Business Regulations.
Our offers are subject to change and are only an invitation to submit offers. A contract is only concluded when payment is requested by a responsible LEGOLAND employee. LEGOLAND is entitled to withdraw from the contract if payment of the respective price is not made by the visitor immediately after being requested to do so.
2. Scope of application
The regulations apply spatially to the entire area of the LEGOLAND Resort and the PEPPA PIG Park, including the access roads, car parks and of the entire LEGOLAND Holiday Village.
3. Parking
The provisions and signs of the German Road Traffic Regulations (StVO) apply in all car parks.
To ensure trouble-free traffic, please follow the instructions of our staff.
LEGOLAND will have improperly parked vehicles that obstruct traffic or block fire brigade access or escape routes towed away at the visitor's expense and risk.
The parking fee is only charged for the car park provided. No security contract is concluded. When leaving the vehicle, please ensure that the doors and windows are closed and that no valuables are visible in the car.
Never leave your animals in the vehicle. For the animals of our visitors, appropriate boxes are available in the dog house for a fee. LEGOLAND reserves the right to inform the police and local authorities at any time if animals are left in the vehicle. Costs for such operations and the opening of the vehicle shall be borne by the vehicle owner. LEGOLAND accepts no liability for damage to the vehicle that may occur in connection with the opening of the vehicle.
LEGOLAND is equally not liable in the event of theft or damage to the parked vehicle by other third parties. This also applies if the damage was caused by storm, hail, explosion or other extraordinary events.
LEGOLAND is liable if the damage was caused by gross negligence or intent on the part of a LEGOLAND employee. Should this be the case, the damage must be reported to our guest service staff or our security service immediately after discovery, while you are still at during your visit to LEGOLAND, insofar as it is reasonable to report the damage.
4. Entry authorisations
The LEGOLAND theme park grounds may only be entered with a valid admission ticket. Admission tickets must be kept during the visit and presented on request. The admission authorisation expires when you leave the park grounds. If you wish to leave the park briefly, please contact our staff at the entrance control before leaving.
Access to the public areas of the LEGOLAND holiday village is free of charge.
The purchase of an admission ticket for the LEGOLAND theme park entitles the holder to enter and stay on the park premises during the designated opening hours and to use all services offered at the time of the visit, with the exception of services for which an additional charge is required in accordance with a separate notice at the location of the service.
Visitors are not entitled to expect that all services whose availability has been indicated by LEGOLAND in any form whatsoever will actually be offered at the time of their visit. LEGOLAND will draw attention to unavailable services at the entrance to the LEGOLAND park area as soon as it becomes clear that they will not be available for a longer period. Short-term unavailability of individual services will be indicated at the location of the service. Individual availability is partly dependent on both current weather conditions and the respective visitor demand and can therefore not always be guaranteed by LEGOLAND.
5. General safety regulations
The instructions of LEGOLAND employees must be followed in your own interest.
The possession and carrying of weapons or dangerous objects (firearms, cutting and stabbing weapons, brass knuckles, pepper spray, other gas spray cans, flammable liquids, etc.) is prohibited on the entire LEGOLAND Resort site.
In this context, we would like to point out that LEGOLAND is obliged to comply with the requirements of the Youth Protection Act and, in particular, to monitor compliance with the provisions of Section 5 (1) and (2) of the Cannabis Act (CanG), which prohibit the public consumption of cannabis and stipulate corresponding minimum distances from playgrounds or children's and youth facilities.
Persons under the influence of alcohol or drugs may be denied access to the LEGOLAND site or may be expelled from the park without entitlement to a refund of the admission price.
Any kind of remote-controlled toys or devices, in particular drones, may not be brought into the park or operated. Operation in the car park or in the LEGOLAND Holiday Village is also prohibited.
Please note that for safety reasons, no motorised or non-motorised means of transport such as roller skates, bicycles, pedal scooters or e-scooters may be brought into the park. If this is necessary for health reasons, please report to Guest Services before entering the park.
Smoking is only permitted in specially designated areas. Otherwise there is a general smoking ban.
It is strictly forbidden to search through rubbish bins or other collection containers. The contents of the containers used for this purpose are the property of LEGOLAND.
When visiting the LEGOLAND Resort, visitors are obliged to observe the other rules of behaviour that are pointed out at the entrance and in other places, in particular for individual services or attractions. These rules of behaviour include the Infection Protection Act and the associated regulations of the Bavarian Infection Protection Measures Ordinance as amended, as well as the Youth Protection Act. Please ensure that your children wear appropriate clothing.
If, due to pandemics or other special situations, there are legal or official orders, such as the wearing of a face mask or proof of vaccination status, you are obliged to comply with these. In the event of non-compliance with the rules of conduct, LEGOLAND is entitled, in addition to asserting claims for damages, to withdraw the visitor's authorisation to visit and to expel him/her from the premises. In the event of failure to comply with a request to leave the LEGOLAND premises due to violation of a rule of behaviour, LEGOLAND will take criminal action.
6. Use of the playgrounds
Use of the playgrounds, play equipment and similar facilities is at your own risk.
7. Duty of supervision
Children under the age of eight are only admitted to the LEGOLAND theme park when accompanied by an adult.
We would like to point out to parents and accompanying persons that they must fulfil their duty of supervision, as we cannot release them from this obligation under any circumstances. In this context, parents or supervisors are responsible for any damage caused by those being supervised.
8. Sale of goods
Unless otherwise agreed, goods shall be delivered to the visitor in the quality and design customary in the trade, taking into account production-related tolerances for dimensions, weights and quality conditions.
The receipt must be kept after the purchase until you leave the park and presented on request.
9. Rights of the visitor in the event of defects in the goods
If the inspection of alleged defects reveals that the visitor has no claim due to defects, the visitor is obliged to reimburse LEGOLAND for the expenses incurred as a result of the inspection.
Claims by the visitor for defects in goods are excluded if the visitor has not notified LEGOLAND of the defect within two months of discovering it. In any case, claims by the visitor for defects in goods shall lapse within two years.
Suspension of the expiry of the limitation period ("suspension") during negotiations between LEGOLAND and the visitor concerning the existence of the visitor's rights due to an alleged defect is limited to the alleged defect. Negotiations with suspensive effect begin at the time when LEGOLAND receives a description of the alleged defect. Negotiations with suspensive effect shall end at the time when LEGOLAND has provided subsequent fulfilment or such subsequent fulfilment has failed or the visitor notifies LEGOLAND of the termination of negotiations, otherwise three months after receipt by the other party of the last statement of one party to the contract concerning the alleged defect.
The rectification of defects or delivery of a faultless replacement item ("subsequent fulfilment") shall take place without recognition of any legal obligation and shall not lead to a recommencement of the limitation period.
10. Exclusion and limitation of liability
LEGOLAND shall only be liable for damage caused by slight negligence if this is attributable to the breach of a material contractual obligation or a cardinal obligation in a manner that jeopardises the purpose of the contract. In such cases, liability shall be limited to the foreseeable damage typical of the contract. The maximum liability is 15 times the ticket price.
Except in cases of liability under the Product Liability Act, for a defect following the assumption of a guarantee for the quality of an item or a work, for fraudulently concealed defects or for personal injury, the above limitations of liability shall apply to all claims for damages irrespective of their legal basis, including claims in tort.
LEGOLAND is not liable for items handed over to our employees in the park or left on the park grounds.
In particular, LEGOLAND accepts no liability for items such as mobile phones, cameras, jewellery etc. that are damaged, destroyed or lost while using an attraction. Please also observe the safety instructions at the attractions. Lockers are available for valuables for a fee.
The above limitations of liability also apply in the event of any claims for damages by a visitor against employees or agents of LEGOLAND.
11. Advertising and offering of goods and services by other third parties
Advertising is only permitted on the entire premises of the LEGOLAND Resort, including the car parks, the LEGOLAND Holiday Village and the PEPPA PIG Park, with the prior written consent of the management. The same applies to the offering of goods or services or the conducting of opinion polls and counts.
The sale of vouchers, admission tickets or free tickets to and from the LEGOLAND Park and/or PEPPA PIG Park is prohibited on the entire resort premises, including the access roads.
Advertising and rallies for organisations, associations, interest groups and personal ideas by any means whatsoever are prohibited on the park grounds, inside all buildings or rides etc.. LEGOLAND reserves the right to punish offences in individual cases with expulsion from the park, civil prosecution and criminal charges for trespassing.
12. Visitor controls
Every visitor who wishes to enter the LEGOLAND theme park grounds expressly agrees to voluntarily submit to a possible check by LEGOLAND's security service.
LEGOLAND's security service is authorised to examine visitors - possibly also using technical aids - to determine whether they pose a safety risk to LEGOLAND and/or other visitors due to the consumption of alcohol and/or drugs or because they are carrying drugs, high-proof alcohol, weapons and/or other dangerous objects. For this purpose, the visitor's clothing and containers may be searched.
The instructions of LEGOLAND's security service must be followed. The security service is also authorised to subject visitors who are on the public grounds of LEGOLAND Resort to such a check.
Furthermore, our security service is authorised to deny access to the LEGOLAND premises to any visitor who represents a security risk as defined above, or to prohibit any further stay on the LEGOLAND premises. Any visitor who refuses to submit to such checks or otherwise clearly wishes to evade checks may also be denied access to the LEGOLAND site or be prohibited from remaining on the LEGOLAND site.
13. Video surveillance
The LEGOLAND Resort and the PEPPA PIG Park are under video surveillance. Surveillance is used exclusively for the safety of guests and employees, to detect criminal offences or administrative offences, to enforce domiciliary rights and to protect the facilities and equipment.
Monitored areas are labelled.
The data is passed on to investigating authorities in the event of concrete suspicion of a criminal offence, to insurance companies for exculpation and to the technical service partner as part of maintenance and system support. The storage period is a maximum of 7 days (168 hours).
14. Film and photo shoots
Commercial film and photo recordings are occasionally made at LEGOLAND Resort. As far as possible, these areas are labelled. Visitors should avoid these areas. If they do not wish any recordings to be used later for publication, visitors can contact the photographers or the film team directly. If there is no objection, LEGOLAND assumes that the images may be used free of charge.
You are permitted to take your own photos and films for private purposes, provided this does not cause any disturbance or inconvenience to other guests. In this context, we would like to expressly point out that the use of mobile phones, action cams or other photo equipment during the ride on our rides is prohibited for your own safety. LEGOLAND may demand the deletion of such film or photo recordings. Please also observe the safety instructions on the rides.
Professional film and photo shoots or live streaming via online platforms with the intention of commercial use are only permitted with the prior written consent of the LEGOLAND management. Please contact the LEGOLAND press department (email: press@legoland.de) in advance.
At various attractions, photos are taken during the ride as a snapshot of the ride, which you can then buy online or at the exit of the attraction as a souvenir. By using the attraction, you agree that a photo will be taken of you during the ride without any claim to remuneration and that this will be published on monitors or similar at short notice after you have used the attraction, stating a number for later purchase. If you have any questions, please contact the sales staff at the photo stations directly.
15. Domestic authority
LEGOLAND is authorised to expel from the LEGOLAND theme park any person found on the premises without a valid admission ticket. The same applies to visitors who contravene the rules of these Park Rules and Regulations. In the event of expulsion from the park, there is no entitlement to reimbursement of admission fees or car park charges already paid.
16. Miscellaneous
These Park Rules and Regulations govern the contractual relationship between LEGOLAND and the visitor. Amendments must be made in writing. This also applies to any provision requiring this written form.
The non-exercise of a right by LEGOLAND does not constitute a waiver of the future assertion of this right.
The place of fulfilment for all services arising from contracts concluded with LEGOLAND and the exclusive place of jurisdiction is the registered office of LEGOLAND Deutschland Freizeitpark GmbH.
If individual provisions prove to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
In the event of force majeure and other hindrances for which LEGOLAND is not responsible, including war, civil war, terrorist attacks, riots, lawful strikes or lawful lockouts, which have a significant impact on the fulfilment of LEGOLAND's obligations, both LEGOLAND and the Visitor may terminate the specifically affected part of this Agreement without any resulting liability to the other party.
We wish you a carefree, beautiful day and lots of fun at LEGOLAND Deutschland Resort!
Manuela Stone
Managing Director
Günzburg, 30.04.2024
LEGOLAND Deutschland Freizeitpark GmbH
LEGOLAND Allee 1 - 89312 Günzburg
www.LEGOLAND.de
